Shipping policy
HERE’S A QUICK OVERVIEW OF HOW OUR ORDER PROCESSING & SHIPPING WORK FOR BEVERLY HILLS COOKIES GIFT BOXES:
We bake cookies to order and generally can ship orders placed before noon Pacific on the same day, Monday - Thursday, with a few limited packages going out on Friday, We ship with UPS and offer local delivery with Caviar or Doordash within most of Beverly Hills.
To ensure your cookies’ quality, we will not ship orders if they will be in transit over a weekend. That means that, for some destinations, if you order on Thursday and select ground or two-day shipping, we’ll hold your order until Monday. You’ll be able to select the delivery date and shipping service that works best for you during checkout.
UPS does not deliver to PO boxes, so you’ll need to use the street address of a post office if that’s the only way your recipient can get their mail.
Please note that we ship all of our orders with a signature required at shipping, so we recommend shipping to an address where someone will be available to sign for the delivery. It is at the sole discretion of UPS whether or not your package will be left without a signature. If signature is waived, Beverly Hills Cookies cannot be held responsible if the package is lost, stolen or damaged.
Delivery Disclaimer
We do our best to deliver orders as requested and recommend selecting a delivery date 1–2 days in advance. Orders ship Monday–Thursday only, and please allow up to 2 business days for processing and packaging.
While we make every effort to deliver on your selected date, delivery timelines are subject to the courier. Unexpected delays may occur due to weather or operational issues, and Friday deliveries may be delayed until Monday. Once shipped, Beverly Hills Cookies is not liable for courier-related delays or delivery issues.
WHERE DO YOU SHIP?
We ship our Cookie Gift Boxes within the United States (including Hawaii and Alaska). Ground shipping is available for all of the United States (5-7 days). To ensure your cookies arrive in the best condition, we recommend that orders shipping beyond the western United States use express shipping (two day or overnight), which you can select at checkout.
All shipping options for your delivery address are displayed at checkout, along with exact prices. Please note that any flat rate pricing is only valid up to 10 boxes of cookies. Saturday delivery is available by special arrangement; typically the shipping fees for this service start at $100, depending on the quantity of cookies and delivery address. If you’d like to arrange for your cookies to deliver on a Saturday, please contact us at info@beverlyhillsbakery.com or 424.245.4349.
Due to the highly perishable nature of our cookies, at this time we are unfortunately unable to support shipping to international locations or APO/FPO addresses.
WHAT’S THE BEST WAY TO ENSURE MY ORDER ARRIVES ON A SPECIFIC DATE?
Cookies are the best part of any party, celebratory moment or a regular day, we agree! At checkout you can select the date by which you would like your cookies to arrive, and we’ll ship them out accordingly. UPS, may encounter shipping delays, which are outside of our control. (Note: when UPS cannot deliver on Friday they will reattempt delivery on Monday.)
If you’re ordering for a specific event, we strongly recommend selecting delivery a business day or two in advance, just in case there are any unforeseen issues. Our cookies freeze beautifully and can be held in the freezer happily - just thaw at room temperature for a few hours before your event or pop in an oven at 350 to return to bakery-fresh goodness.
OOPS! I MADE A MISTAKE PLACING MY ORDER. CAN YOU HELP?
We’re on the case! If your order hasn’t shipped yet, we can make adjustments to the contents and shipping details. Simply reply to your order confirmation and let us know what’s going on. If you need to reach us proactively, contact us at info@beverlyhillsbakery.com or 424.245.4349.
HOW DO I PLACE ORDERS SHIPPING TO MULTIPLE ADDRESSES?
At this time, our site is only able to process orders with one shipping address at a time. If you’ve got a big list (10 or more), we’re happy to help streamline the process. Simply email info@beverlyhillscookies.com.
WHERE IS MY ORDER?
You’ll get an email confirmation immediately after you place your order and receive another one the day your order leaves our bakery. The shipping confirmation email will include the order’s tracking number, which you can click to get updates on transit.
If you do not receive a confirmation email, please check your junk mail folder and add info@beverlyhillsbakery.com to your safe senders list.
If you’re looking for a Caviar or Doordash order, you can check its status via their order confirmation email. If you run into any issues, please contact their support team directly: 1-866-612-7021 option 3.
HELP! THERE WAS A PROBLEM WITH MY ORDER.
We’re on the case! Reply to your order confirmation or email info@beverlyhillsbakery.com and let us know what’s going on. We will do our best to make it right.